Brandon, What Is Your Policy On Keeping Credit Numbers on File? [Pediatric Practice Management AwesomeCast]

I continue to get a lot of questions about our practice’s policy of collecting credit information from all of our patients. So Chip and I thought we’d dig into what is a recognized growing trend.

In this episode, I describe my thoughts going into this decision, some of my concerns, and why we decided to collect them. Chip also asked me how do we go about collecting cards, how did I/we present the idea to parents, where I store the cards and what benefits did it bring to our practice and our families.

I also give out a shou-tout to Mary Pat Whaley from Mary Pat hosts a monthly webinar on how to implement a credit card on file.

I addition to this recording, I’ve written quite extensively about the issue. If you click on this “link“, you’ll be directed to all things collections from the PediatricInc perspective.





iTunes link

#23 Step by Step Guide To Setting Prices For Your Medical Practice [Pediatric Practice Management AwesomeCast]

At the end of last year, Chip and I talked about New Years resolutions. I shared a few things I had on my list of things I wanted to accomplish in 2014 and Chip provided several suggestions we could do as a practice. One of Chip’s resolutions for practices, was to adjust our pricing.

I wrote his suggestion down. The truth is, I haven’t looked at our pricing in a couple of years. So I knew it was time.

The thing is, I wasn’t sure if I was setting our practice’s pricing correctly, so I asked Chip to give me some direction. After talking about it a little we came to the conclusion that this would be a great AwesomeCast.

So here you have it. How to set up your practice’s prices, step-by-step.

Audio Only

You can listen to the AwesomeCast by visiting the links below:


Pediatric Practice Management Media Cast 

#11 Manage My Practice [Pediatric Practice Management VideoCast]

I’m really excited about this week’s episode. In this episode, we are visited by Mary Pat Whaley from, one of the premiere practice management WWW sites.

We have a fairly wide-ranging discussion, but there is some focus on a popular issue, the “credit-card-on-file” topic. We also touch on practice independence, insurance contract negotiation, and more. There is some real gold here! Make sure you visit while you are at it!

As always, you can find our discussions in many ways:

1. Google+ Community

2. Pediatric Practice Management Mediacast PodCast

3. iTunes


#9 Marketing Your Pediatric Practice [Practice Management VideoCast]

Marketing is a topic that most private practices are interested in. Who doesn’t want to get the word out about their practice and draw more patients, right?

When we think about marketing, however, we often focus on the tactics. In other words, we think about whether an ad in the paper or a post-card or social media is better than mailing a letter to daycares in the area announcing the new doc that joined the practice.

 But marketing is much more than the tactics.

Unfortunately, many among us, focus too much on the tactics and not enough on the important.

In this episode, Chip and I talk about what is the essence of marketing and what are the steps or activities we ought to embrace in our practice in order for the tactics to really have an impact.

As always, we’ve made the episode available in various format.  See the links below for details. Also, if you liked our discussion, we’d love to hear from you. Oh, and don’t forget to tell your friends about this AwesomeCast.

Different Ways to Engage:

1. Google+ Community

2. Pediatric Practice Management Mediacast PodCast

3. iTunes

And of course, YouTube:

If you would like to learn more about the conferences Chip and I mentioned in the recording, check out the links below.

Goryeb Children’s Hospital 15th Annual Pediatric Gurus Conference at Skytop Lodge

PCC Users and Practice Management Conference in Burlington, VT

#8 Key Metrics We Should Use to Gauge the Financial Health of Our Medical Practice, Part II [Practice Management VideoCast]

Chip and I continue our discussion on key reports we ought to be looking at when assessing the financial health of our practices.

In this AwesomeCast, Chip and I talk about E/M distribution, specifically the 9921x and how looking at these CPT codes and comparing with each other can provide a lot of insight into the clinic’s billing practices, among other things.

We also talk about Sick to Wellness ratio. Chip walks us through his process on determining the sick to wellness ratio and what are the sort of things this report tells him about a practice.

As always, we’ve made the AwesomeCast available in various formats. Check out the links below and find the one that best suits you.

1. Google+ Community

2. Pediatric Practice Management Mediacast PodCast

3. iTunes

And of course, YouTube:

#7 Key Metrics We Should Use to Gauge the Financial Health of Our Medical Practice [Practice Management VideoCast]

In his 20 plus years in practice management, Chip has advised thousands of medical practices. So it occurred to me,  why don’t I ask Chip how he assesses a practice? In other words, when he is preparing to counsel a practice, what reports, data sets or financial instruments he uses to identify whether or not the practice is a financially healthy practice.

You don’t want to miss this episode because Chip share with us some of the key metrics he uses to pin point the weaknesses and strength of a practice.

As always, we’ve made this episode available on various platform. Below are the links:

1. Google+ Community

2. Pediatric Practice Management Mediacast PodCast

3. iTunes

And of course, YouTube:

To follow along, you may want to view this chart that Chip uses as reference.

Screen Shot 2013-03-26 at 9.47.05 AM

#5: Company or Practice Culture [Practice Management VideoCast]

Chip and I finally got our act together and recorded another video cast. This time, we talk about company culture.

There is so much to say about company culture. Chip and I only focused on few items of course.

I mostly talked about what are some of the efforts I’ve been employing in an effort to not only strengthen our company culture, but also grow it.

I share some of the tools I used un order to accomplish this.

Chip shares some of the implications of having a less than stellar company culture. He also talks about how company culture comes from the top of the organization.

What does he mean by coming from the top? Well, you will have to see the video to find out.

The video is only 32:22 minutes.

Chip and I however, go on for longer than 32:00 minutes. So, for those of you that want to hear us give further insights, thoughts, or simply hear our discussion, we’ve made the entire hour long conversation available in podcast form.

You can search in iTunes for Pediatric Practice Management or you can go to which is where we host the podcast.


Resources referenced during the mediacast:  

DISC Assessments

Zappos and “Deliver Happiness”

The Netflix Employee Guide

Management By Baseball by Jeff Angus

The Advantage by Patrick Lencioni