A Guide to Phone Etiquette



With our Telephone Etiquette course, participants will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improve basic communication skills, participants will improve on almost every aspect of their job performance.

Lessons

Inbound Calls

Author: BrandonComplexity: Easy

Inbound calls can also seem intimidating – especially for inexperienced team members – since many times we don’t know who is on the other end of the line and what they are going to want.

Handling Interoffice Calls

Author: BrandonComplexity: Easy

Interoffice phone call policies and guidelines can shift a bit and become a whole new set of guidelines all their own.

Methods of Training Employees

Author: BrandonComplexity: Easy

It is important to for the success of the medical practice that every employee is properly trained and able to demonstrate telephone etiquette before being let loose on the telephone.

Using Proper Phone Language

Author: BrandonComplexity: Easy

Telephone language is different than our everyday language and can take some time to get used to its flow. But with the right tools, it can be easy to adapt in no time.

OutBound Calls

Author: BrandonComplexity: Easy

Feeling such as nervousness and a fear of rejection can make these types of calls seem daunting to anyone. But with some helpful techniques and a little practice, callers will have no problems picking up the phone and dialing a number.

Handling Voicemail Messages

Author: BrandonComplexity: Easy

When establishing your own voicemail, it is important to have a proper greeting message for your callers to hear. For your personal voicemail, record your own message in your own voice.

Correcting Poor Telephone Etiquette

Author: BrandonComplexity: Easy

Poor telephone etiquette is no exception. Many employees may not realize that their etiquette may be inadequate, so it is important that there are several tools available to help them get back on track.

Aspect of Phone Etiquette

Author: BrandonComplexity: Easy

When speaking on the telephone, a different set of phrasing is used instead of our everyday talking phrases. Using a more professional group of phrasing portrays to the caller a sense of confidence and a sense that you are there to help them.

Handling Rude or Angry Callers

Author: BrandonComplexity: Easy

One of the hardest, and somewhat scariest situations a telephone operator can handle is a rude or angry caller. Every medical practice has them and any person that answers a phone in a practice will encounter an angry caller at some point.