How to Deliver Exceptional Service In a Medical Office

I wrote a piece for FiercePracticeManagement last week that I wanted to share with you all.

The piece talks about an experience I had while I was on vacation. I was trying to reschedule an appointment I had the next day with my doctor. The experience turned into a little ordeal that frustrated the heck out of me.

frustration

One part I didn’t mention in the piece due to word limit constraints is that during all this rescheduling fiasco, I was out of the country. Thus, I was using very expensive international pre-paid minutes while I was trying to connect with the doctors’ offices ( I had to deal with two offices). Even the otherwise non-big deal of being put on hold for several minutes felt as if money was falling out of my pockets never to be seen again.

I also had a terrible internet connection that was at best very, very slow, and at worst, non-functioning. All that added to my frustration.

If you are interested in reading about my ordeal as well as learning my thoughts on how I think is the best way to avoid these type of fiascos in our medical practice, click on the link below

Empower employees to bend the rules to wow patients.

Oh, and if you liked the piece, show some love in the comment section. Or share it with your friends and colleagues by using the social media sharing tools on the site.