Chip and I recorded our 4th episode of our Pediatric Practice Management VideoCast. In this episode, Chip and I talk about benchmarking, specifically front desk benchmarking.
I have a little hard time with benchmarking data. Mostly because I can’t pin point how I feel about them. In the video I explain my feelings, so you’ll have to watch to learn the details.
I also share how I go about benchmarking in our practice. Although I’ve never benchmarked copayment collections and other front desk task, I give an example that can also work well for front desk collections.
As usual, Chip had some awesome insight. He shared data that will definitely help you in working towards maximizing your front desk collection efforts.
As if all that was not enough, we talk about hiring front desk staff and dive a little into company culture and how that plays a big role into front desk operation.
Well, I guess I’ll stop typing so you can get on with the video.
By the way, Chip and I have discovered (more like reaffirmed), that we talk too much. Despite our best efforts, we are unable to keep these video cast below the 30 minute mark.
Consequently, Chip has gone the extra mile for everybody and has done the work so that you can consume, listen or watch the video cast in a variety of forms.
You can search in iTunes for “pediatric practice management” and you should find the podcast. If not, shoot us an email and we (Chip) will look into it.
You can also go here: http://ppmmc.libsyn.com/ and listen to the audio version of the broadcast.
If you are a Google+ user, you can subscribe to our community. You can do that by clicking on this link: https://plus.google.com/u/0/communities/105346004636695669726
Lastly, you can just keep it simple and subscribe to this blog by adding your email address. You can visit the top portion of this page and look for where it says “email subscription.” That will ensure you’ll get an email every time I post something on this blog, including the podcast.