One of the guys I follow online posted this on his blog. I thought it was really good, so I wanted to share it with you all.
“What absolutely irritates customers to infinity and beyond is when the perception is established that not only did you fail to get it right…you also failed to care about it. They feel taken advantage of, and this naturally will cause them to not do business with you again — and to tell everyone they know how badly you screwed up.”
We are going to make mistakes, and people for the most part will be OK with that. But what they don’t like is when a mistake has been made, and we play it off, blame someone else or worse yet, don’t take responsibility for it.
When we make a mistake, even if it wasn’t you, make sure to care about it. Your customer, your parents, your patients, or employee will deeply appreciate it.