If you owned the medical practice, what would you do differently?
I think this is a powerful question. Why? Because I think it is an elegant way to find ways to improve the practice. I also think the question helps us as managers gain insight into areas of the practice that we may not be completely aware of. Moreover, asking the staff for their input on how they would change things if they were in charge is in a way suggesting, I value your input your expertise and your knowledge and I’m eager to learn from you.
For me the, the question also helps understand my employees better. Some suggestions are selfish; others are very insightful and discerning. And it also helps me delegate.
If someone is really passionate about something or think their idea would really improve on it, I like to give them the responsibility of being the project leader for implementing the idea. Not only does this motivate them, but it also teaching them a valuable lesson, which is, changing things is harder than it looks when you are the one tasked with changing them.
I tell the staff, I got many great ideas… But time, money and resources are always a challenge. Thus, we have to prioritize because we can’t do everything.
Next time, ask your question. I think you’d be surprised by some of the answers.