During my MBA, I ran across something called Bloom’s Taxonomy; which is a classification of learning objectives educators set for students. Bloom’s Taxonomy is often depicted as a stairway, whereas students are able to attain a higher level of “thinking.” In almost all circumstances when an instructor desires to move a group of students through a learning process utilizing an organized framework, Bloom’s Taxonomy can prove helpful. This taxonomy of learning behaviors can be thought of as the goals of the training process.
Here are the different objectives in Bloom’s Taxonomy:
REMEMBER – The learner must be able to recall information, such as dates, events, places, ideas, definitions, formulas, theories, etc.
UNDERSTAND – The learner must be able to grasp the meaning of the information, express it in their own words, and/or cite examples.
APPLY – The learner must be able to use or apply knowledge or skills to new situations. The learner must be able to use information and knowledge to solve a problem, answer a question, or perform another task.
ANALYZE – The learner must be able to break down knowledge into parts, and show and explain the relationships among the parts.
EVALUATE – The learner must be able to judge or assess the value of material and methods for a given purpose.
CREATE – The learner must be able to pull together parts of knowledge to form a new whole and build relationships for new situations.
In our pediatric office, we are always learning. Pharma reps come by daily with new information about their products. Our admin staff is always trying to keep up with new rules, policies and the likes. Billers are trying to remember and keep up with crazy insurance rules; and management is always coming up with new ideas to implement or wanting the staff to use new equipment which generally add to the complexities.
However, understanding how to properly create a organized framework of learning, we can achieve better results training our staff to have knowledge, good judgment and keen insight.
Do you think something like Bloom’s Taxonomy can be helpful when training employees? Or do you think this is MBA blah, blah, blah?